Purchaser is responsible for all shipping charges unless promoted on the site or noted on your invoice, including the additional cost of shipping should you choose to upgrade the shipping service.
In stock items on orders placed before 12:00 pm CST will likely ship on the same day of the order (certain restrictions may apply.)
Orders placed after 12:00 pm CST will be processed on the following day.
Proofread your order carefully before submitting for processing. Shipping information cannot be changed once you submit your order. If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include, but may not be limited to, extra shipping charges. If you provide an invalid address and any correction needs to be made by a carrier, you will be charged a fee of $10.00 per carton for standard ground orders and $15.00 per carton for expedited orders.
For return shipping questions please see our return policy.
Disputes It is our intention to resolve all complaints through this procedure. We recognize, however, that there may be instances where resolution through our internal procedures is not achievable, or where complaints may wish to avail themselves of alternative dispute resolution mechanisms. We participate in the Better Business Bureau's BBB On-Line Program. This means that we have committed to cooperating with BBB efforts to resolve disputes that may arise under this contract. Upon your request, we will agree to participate in a BBB dispute resolution process to resolve these disputes. There are limits as to the kinds of claims that the BBB will handle -- call the BBB for more information.
Contact Information Questions or comments regarding the Web Site should be sent by e-mail or by U.S. mail to:
Austin Flag and Flagpole
5214 Burleson Rd. Ste. 101
Austin, Texas 78744
Telephone – 512-292-0999