Policies

SHIPPING POLICY

Items will be shipped via Fed Ex ground delivery unless otherwise specified in your order.

Purchaser is responsible for all shipping charges unless promoted on the site or noted on your invoice, including the additional cost of shipping should you choose to upgrade the shipping service.

In stock items on orders placed before 12:00 pm CST will likely ship on the same day of the order (certain restrictions may apply.)

Orders placed after 12:00 pm CST will be processed on the following day.

Proofread your order carefully before submitting for processing.  Shipping information cannot be changed once you submit your order.  If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include, but may not be limited to, extra shipping charges.  If you provide an invalid address and any correction needs to be made by a carrier, you will be charged a fee of $10.00 per carton for standard ground orders and $15.00 per carton for expedited orders.

For return shipping questions please see our return policy.

RETURN/REFUND POLICY

Merchandise may be returned within 30 days of purchase, providing the merchandise has not been used and is in its original packaging.  Return shipment is at the purchaser’s expense.  You must contact us at 512-292-0999 or toll free at 888-464-3524.  Please enclose your original packing slip with return.  Credit will be applied to your credit card once the return has been received and inspected.  Should you return a product without packaging, sometimes a 15% restocking charge may be applied.

PRIVACY POLICY

Privacy Policy Austin Flag and Flagpole, Inc. will not share your personal information with any other company. However, Austin Flag and Flagpole, Inc. reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law.

Indemnification You agree to indemnify, defend and hold harmless the Web Site and its members, managers, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys' fees and expenses), claims, damages and 
liabilities related to or associated with your use of the Web Site and any violation of this Privacy Policy by you.

Governing Law and Jurisdiction This Privacy Policy constitutes a contract made under and shall be governed by and construed in accordance with the laws of the State of Texas.

Disputes It is our intention to resolve all complaints through this procedure. We recognize, however, that there may be instances where resolution through our internal procedures is not achievable, or where complaints may wish to avail themselves of alternative dispute resolution mechanisms. We participate in the Better Business Bureau's BBB On-Line Program. This means that we have committed to cooperating with BBB efforts to resolve disputes that may arise under this contract. Upon your request, we will agree to participate in a BBB dispute resolution process to resolve these disputes. There are limits as to the kinds of claims that the BBB will handle -- call the BBB for more information.

Contact Information Questions or comments regarding the Web Site should be sent by e-mail or by U.S. mail to:

Austin Flag and Flagpole, Inc.
8407 South 1st Street
Austin, Texas 78748
Telephone – 512-292-0999
Toll Free – 888-464-3524
Fax – 512-292-0099